Complaints procedure

[PLACEHOLDER: Dominic to confirm wording]

If you're unhappy with any part of the service, please tell me first, by message or email. I'll acknowledge it within 5 working days and aim to respond fully within 20.

If you're not satisfied with my response, or don't feel able to raise it with me, you can contact the BACP, my professional body, through their Professional Conduct Procedure at bacp.co.uk.